Frequently Asked Questions

Find answers to common questions about our trauma-informed psychiatric services, appointments, and practice policies. We're here to support your healing journey.

Frequently Asked Questions

What services do you NOT provide?

Important: We do not provide legal evaluations, certifications, or emotional support animal letters.

Do you take insurance?
We are a practice independent of insurance contracts to provide the best, confidential, flexible and most engaged care to patients. Dr. Khan is an out of network provider with all insurance companies. We seek to make our practice as accessible as possible and can provide you with medical billing receipts that you can submit to your insurance company. We also partner with Reimbursify, who can provide our patients with affordable and high-quality claim support, if you choose to utilize their services.
What is your cancellation policy and no-show policy?
Once your appointment is scheduled, Dr. Khan holds that time especially for you. We ask for at least two full business days advance notice (unless there is an emergency which requires some kind of proof or letter) if you need to cancel a session. Late cancellations or no show will be charged half the appointment time. It will be marked no show if you are 15 or more minutes late for the appointment.
What is a Good Faith Estimate?

Good Faith Estimate Information:

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a "Good Faith Estimate" of expected charges.

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Conditions Requiring Higher Level of Care

Some conditions require a higher level of care and are not suitable for this practice:

  • Actively having thoughts or urges to self-harm or attempt suicide
  • Actively having thoughts or urges to harm someone else
  • Eating disorders (anorexia, binging/purging)
  • Alcohol or drug addiction/abuse
  • Recent psychiatric hospitalization or any other condition or set of symptoms that are severe enough to need a higher level of care